Kanni Ayurveda Refund, Return & Exchange Policy

Kanni Ayurveda aims to provide high-quality Ayurvedic, herbal, personal care, wellness, and natural products to our customers. Please review this Refund, Return and Exchange Policy before placing your order.

Returns and Exchanges

Because some Kanni Ayurveda products are personal-care, wellness, food, or consumable products, returns and exchanges are limited to eligible cases.

An exchange may be considered when a product is:

·         Damaged during transit; or

·         Lost or materially damaged during delivery, subject to verification.

Customers must contact Kanni Ayurveda within 3 days of delivery.

Damaged Product Claims

For products damaged during transportation, customers must provide:

·         Order number

·         Customer name

·         Delivery address

·         Date of delivery

·         Description of the issue

·         Photographs of the outer package

·         Photographs of the product

·         Complete and continuous unboxing video

The unboxing video must show the package being opened without pausing, editing, or interrupting the recording.

Kanni Ayurveda may reject a damage claim where sufficient evidence is not provided.

Exchange Process

After receiving the claim, Kanni Ayurveda will review the information and determine whether the order qualifies for an exchange or refund.

If an exchange is approved, the replacement will normally be processed within 7 business days, subject to product availability and any required return of the damaged product.

If replacement is unavailable, an eligible refund may be provided.

Refund Processing

Approved refunds will normally be processed to the original payment method within 7 working days.

The time taken for the refund to appear in your bank account or payment account may depend on your bank, card issuer, payment gateway, or payment service provider.

Non-Eligible Returns

Returns or exchanges may not be accepted for:

·         Change of mind after delivery

·         Products that have been opened, used, or consumed

·         Products damaged after delivery because of customer handling

·         Products returned without prior approval

·         Claims submitted after the specified reporting period

·         Damage claims without the required evidence

·         Incorrect products selected by the customer

·         Incorrect shipping information supplied by the customer

Contact Kanni Ayurveda

For refund, return, or exchange assistance:

Kanni Ayurveda
Email: kanniayurveda@gmail.com